Privacy Policy

We may receive, collect and store any information you enter on our website or provide us in any other way. We may also collect personally identifiable information (including name, email), comments, feedback, product reviews, recommendations, and personal profile.

We collect such Personal Information for the following purposes:

  1. To Inform students of changes to pottery classes or to pass on other information that relates to the pottery class.

  2. To inform students and people who are waiting for tuition when classes or other events hosted/connected to Rachael Ped Ceramics have become available.

  3. To comply with any applicable laws and regulations.

When you conduct a transaction on our website or via telephone, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

Names, email addresses and telephone numbers may be stored on a personal computer and on paper (stored in a secure box at a secure location) for the specific reasons stated above only.

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

We do not use cookies to collect or store personal information.

If you don’t want us to process your data anymore, please contact us at rachaelpedceramics@gmail.com.

or send us mail to:

Unit 3, Studio 14/16 , Stour Valley Business Centre,

Brundon Lane,

Sudbury,

CO10 7GB

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at rachaelpedceramics@gmail.com.

 

Address: 

Stour Valley Business Centre, 

Unit 3, Studio 14/16 (up the metal staircase)

Brundon Lane, 

Sudbury,

Suffolk, 

ENGLAND (not Canada!)

CO10 7GB

Please be aware that your pots may not be fired within your course time. Clay must dry thoroughly before it goes in the kiln, and there is often a queue of pots waiting to be fired. If you make a lot of items, the mass will not be prioritised. Occasionally, accidents will happen and your pots may be damaged. 

No refunds of deposit and course payments are given. If you cancel a booking or do not show, your payment will not be transferred to another booking. You will only be eligible for a refund if the session is cancelled by Rachael Ped Ceramics.. 

All pottery must be collected within 6 weeks of being fired, and it is up to you to make contact and check if your pot is ready to collect. If it has not been collected within 6 weeks it will become property of Rachael Ped Ceramics and will be disposed of by any means we see fit. If it has not been finished and the person making it has not not attended again to finish it, it will not be fired and will be reclaimed.

No credit will be offered in cases where people have failed to prove their previous payment for courses. Please keep your proof of payment with you at all times. 

All expiry dates on course bookings are final.

We will only only fire student pottery that has been made in our studio (to enquire about kiln rental and pricing of items made elsewhere, please contact us for a quote). 

All use of materials and tools is at the discretion of Rachael Ped Ceramics. 

 

By contacting Rachael Ped Ceramics, either through our website, email, telephone,Facebook or Instagram you are agreeing to Rachael Ped Ceramics contacting you regarding your enquiry.

All business hours and prices are subject to change and are at the discretion of Rachael Ped Ceramics. All prices agreed will be honoured if a deposit has been paid, or the deposit will be refunded. 

Rachael Ped Ceramics reserve the right to refuse service and terminate course attendance or cancel bookings to anyone acting disrespectfully, with discrimination of any kind, rude or upsetting, or disagreeably to any staff or students. 

Rachael Ped Ceramics reserves the right to refuse service and terminate course attendance or cancel bookings to anyone who does not treat the tools and equipment respectfully. 

Rachael Ped Ceramics reserves the right to refuse service and terminate course attendance or cancel bookings to anyone who we believe to be running or affiliated with another local pottery enterprise or direct competition, behaving with tortious interference, or anyone who we believe to be customer stealing or copy catting.